Helen Milner, 56, had jetted off to Paphos, Cyprus, with her partner Anthony for a week in the sun this summer. But as the couple approached what they thought would be a luxury resort, they were instead met with builders and heavy machinery.She had used an independent travel agent for the getaway, who had booked the holiday for the couple with Jet2.
Jet2 say they contacted Ms Milner’s travel agent prior to departure to advise of the works and offered to move her free of charge and provide her with a full refund.
A Jet2 spokesperson said: ‘In line with our award-winning customer service, our teams proactively contacted Ms Milner’s independent travel agent prior to departure to advise of the works and to offer the option to move to an alternative accommodation free of charge or cancel with a full refund.
The Mail